Daily News Analysis

CHAPTER 6: AI CHATBOTS FUTURE AND CHALLENGES

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  • A bot is a software, piece of code, or application that can do pre-defined tasks using a database of pre-existing responses or a restricted knowledge base.
  • They are unable to provide acceptable responses to difficult issues that the creators were unaware would be raised.
  • Chatbots of the future use artificial intelligence (AI) and natural language processing (NLP) to imitate human-like interactions and automate responses to consumer requests, making it easier for customers to discover information without the need for human participation.
  • They have a significant impact in industries such as healthcare, finance and banking, education, customer service, e-commerce, human resources, marketing, and social media.
  • All chatbots have the potential to alter the healthcare sector by providing a wide range of services to both healthcare providers and patients.
  • They can act as virtual aids, assisting patients with their healthcare inquiries. Their availability 24 hours a day, seven days a week makes basic healthcare available to people at all times and in all places, reducing the pressure on the healthcare system.
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  • AI chatbots are becoming increasingly important in answering customer enquiries and requests across sectors and industries. To assist individuals with their enquiries and provide support, customer service chatbots can be implemented into various digital channels including as websites, mobile apps, social media platforms, and messaging apps.
  • E-commerce organisations are deploying Al chatbots to assist their consumers in finding products that meet their needs by asking questions about preferences and displaying relevant products.
  • Education is a crucial area where Al chatbots are becoming more useful. Generative Al can contribute to the digital revolution of our education system, making it more efficient and accessible.
  • It can assist with content production, translation of educational materials into several languages, and even serve as a tutor or teacher in situations where teaching resources are limited.
  • The banking industry employs Al chatbots to cut expenses while improving customer satisfaction. The key reason for their appeal is that they can reduce the costs of providing first assistance.
  • The most serious fear concerning Al chatbots is that their increased use may result in a significant number of people losing their employment.
  • Other issues with Al chatbots include incorrect responses owing to misunderstandings, a lack of emotional intelligence, which may result in prejudices and a lack of empathy, and privacy breaches.
  • There are also certain ethical concerns, and over-reliance on technology can have an influence on our emotional, intellectual, and physical health.

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